Because our products are consumable wellness, nutrition and personal-care goods, we do not accept returns once an order has shipped. To protect the quality and safety of everything we sell, items that have left our warehouse cannot be returned for restock or refund. You may request a cancellation before the tracking number and shipping label have been created; however, cancellations are not guaranteed. Any refund or cancellation remains at our sole discretion, and we may decline a request even if the order has not yet been dispatched or a shipping label created. Orders paid by credit/debit card are processed immediately and cannot be canceled once payment is complete.

We may decide, on a case-by-case basis, that a refund or replacement is warranted. Such exceptions are made at our discretion and do not set a precedent for future orders. If your order arrives damaged, contact support@cernumcheckout.com within 24 hours of delivery. We may send a replacement in place of a refund so you receive your order without further delay.

By placing an order with us, you agree to these terms.