Frequently Asked Questions
Ordering
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. We accept all major credit cards.
Can I modify or cancel my order?
Please contact us within 2 hours of placing your order at support@cernumcheckout.com. Once an order has shipped, it cannot be modified.
Shipping
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days. Expedited options are available at checkout.
Do you ship internationally?
Currently, we ship within the United States only.
How do I track my order?
You will receive a tracking number via email once your order ships.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on unopened, unused items. See our Refund Policy for full details.
How do I request a refund?
Email support@cernumcheckout.com with your order number and reason for return.
Products
Are your products safe?
All products sold on Cernum Checkout are sourced from reputable manufacturers and comply with applicable regulations. Product descriptions are for informational purposes only and are not intended as medical advice.
Do you offer samples?
We do not currently offer samples, but all purchases are backed by our 30-day satisfaction guarantee.
